Terms of Service

Last updated: May 15, 2026

Plain English: Be honest. Don't break the law. Pay your bill. We can cancel for abuse. You own your data. We can update terms with 30 days notice.

1. Acceptance

By creating an account or using Auttiv, you agree to these Terms and our Privacy Policy. If you accept these Terms on behalf of a company or dealership, you confirm you have authority to bind that entity.

2. The service

Auttiv provides a cloud-based CRM, marketplace, and AI tools for car sellers and dealerships. Features available depend on your subscription tier (see pricing).

3. Account responsibilities

You must be at least 18 years old
You must provide accurate information
You're responsible for activity under your account — keep your password safe
One account per person; sharing logins is prohibited
You must comply with all applicable laws in your jurisdiction (TCPA, A2P, GDPR, LGPD, etc.)

4. Acceptable use

You must NOT use Auttiv to:

Send unsolicited SMS / calls / emails (spam)
Violate TCPA, CAN-SPAM, GDPR, LGPD, DNC registries, or equivalent laws
Impersonate other people or dealerships
Post fraudulent vehicle listings or misleading prices
Scrape competitor data using Auttiv infrastructure
Attempt to access other users' data
Reverse-engineer, decompile, or extract our source code
Resell access to Auttiv without a written reseller agreement

Violation may result in immediate account suspension and forfeiture of prepaid fees.

5. Subscription, billing, refunds

Subscriptions auto-renew until you cancel
Cancel anytime in Settings → no penalty
Pro / Pro+ monthly: cancel before next billing date, no charge
Annual plans: 30-day money-back guarantee from initial purchase
Dealer plans: annual contracts, monthly billing, 60-day notice to cancel
Setup fees are non-refundable once implementation has begun
Price changes: 60 days notice; existing customers locked at current price for current term

6. Data ownership

Your data is yours. Specifically:

Leads you input → owned by you (or your dealership if on Dealer plan)
Messages, notes, appointments → owned by you
Inventory listings → owned by the dealership
You can export all your data anytime (Settings → Export)
On account deletion, we delete your data within 30 days (except where retention required by law)

Our data is ours. The Auttiv platform, software, brand, and aggregated/anonymized analytics belong to us.

7. AI and automated content

Auttiv includes AI features that generate text, suggestions, and (Pro+) voice. By using these features:

You're responsible for reviewing AI output before sending to customers
AI suggestions are guidance, not professional advice
Voice cloning requires explicit consent + a disclosure that the caller is speaking with an AI assistant
We do not warrant accuracy of AI output for any purpose

8. SMS and communications compliance

If you use SMS / voice features:

You must obtain prior express written consent before contacting any consumer (TCPA / equivalent)
You must honor STOP / opt-out requests immediately
You must scrub against the National DNC Registry where applicable
You must include opt-out language and identify yourself in every campaign
We provide compliance tooling but you remain the responsible party

9. Service availability

We target 99.9% uptime. We may schedule maintenance with 48 hours notice when possible. We're not liable for downtime caused by force majeure or third-party services (AWS, Stripe, Twilio, Anthropic outages).

10. Warranty disclaimer

Auttiv is provided "AS IS" without warranties of any kind, express or implied. We do not warrant the service will be uninterrupted, error-free, or meet your specific requirements.

11. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.

12. Indemnification

You will defend and indemnify us against any third-party claim arising from your use of Auttiv, your content, or your violation of these Terms.

13. Termination

Either party may terminate this agreement:

For convenience: at the end of the current term, with notice as specified in Section 5
For cause: immediately upon material breach not cured within 30 days of written notice
By us: immediately for violation of Section 4 (acceptable use) or non-payment

14. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Disputes will be resolved by binding arbitration in Travis County, Texas, except for small claims and injunctive relief. EU consumers retain rights under mandatory local law.

15. Changes

We may update these Terms. Material changes require 30 days notice (email + in-app banner). Continued use after the effective date means acceptance.

16. Contact

Questions about these Terms: legal@auttiv.com